Comfort Air Systems Ties Its Forever Warranty to Annual Billing

A maintenance plan built into the warranty

Comfort Air Systems, an HVAC company based in Olympia, Washington, sells a maintenance plan it calls the Comfort Care Plan for $195 a year, according to its website. Customers with combined heating-and-cooling systems get a spring visit and a separate fall visit under the plan, while furnace-only households get one annual furnace visit instead. The company says staying enrolled in the plan, with automatic yearly billing turned on, is what keeps a system eligible for coverage it calls a Forever Warranty, which sits alongside a standard three-year parts-and-labor repair warranty it offers on other work.

The company serves Olympia, Lacey, Tumwater, Shelton, Puyallup and Tacoma in the South Puget Sound region, and lists emergency availability on top of regular hours running Monday through Friday from early morning into the evening, its website says. Its service lineup covers air-conditioning repair, heat pumps, furnaces, ductless mini splits and commercial refrigeration work, plus financing options for customers installing qualifying new equipment.

Pitching itself against bigger outfits

Comfort Air Systems describes itself on its site as locally owned and operated, not a franchise, and says it prices jobs upfront with no hidden charges added later. Among the reasons it gives customers for choosing it, the company lists being licensed, bonded and insured, having experienced technicians on staff, and backing its work with installation and repair warranties.

Teaching customers the vocabulary of a repair bill

The company also runs what it calls an HVAC Learning Center, a set of plain-language explanations of problems a technician might mention during a service call, including failed compressors, low refrigerant, a faulty thermal expansion valve, frozen coils and electrical failures. The intent, as the site presents it, is for a customer to understand what a repair involves before agreeing to pay for it.

The Comfort Care Plan costs $195 a year, and the company's website says automatic billing must stay on for a system to keep its Forever Warranty eligibility.

More about the company at hvacolympia.com.